Nurse Assistant Diana Fuller, Medical Director Nicholas O. Biasotto, D.O., Admin Assistant Kei-Shanda Saddler, and colleagues at the Wound Care Center took some of the bite out of an unusual infectious disease case caused by a patient’s encounter with poisonous spiders.
The following letter in praise of care and treatment at the Wound Care Center was sent to Lynn C. Jones, FACHE, senior vice president of Post Acute Care Services:
Dear Mr. Jones,
I just have to take a minute and tell you of the exemplary care my sister is receiving at the Wound Care Center at Riverside. Barbara developed four non-healing wounds as a result of spider bites. She started treatment with Dr. [Nicholas] Biasotto last November. I was so worried for her. The wounds were deep, infected and getting worse every day.
As soon as we entered the wound care center. it was obvious we were in a well-organized, skilled and knowledgeable program with a team approach to care. Dr. Biasotto is now Barb’s favorite doc, with excellent surgical skills and a wonderful bedside manner.
Barb loves all the nurses and considers Diana Fuller to be “her nurse.” I would also like to mention that Kei-Shanda Saddler at the front desk welcomes everyone by name, is polite and respectful, and knows the answers to everyone’s questions.
Dr. Hauer, her infectious disease doctor, says the last culture reports were very good. From actual instructions for wound care, to nutrition, to general health, the team at the Wound Care Center is teaching us to see the total picture.
Please let everyone know how thankful Barb and I are that we have this exemplary team. You should be so proud!
Patricia S. Lincoln, RN, BSN, ACRN, Site Director Delaware Local Performance Site Pennsylvania/MidAtlantic AIDS Education and Training Center
I’ve been a nurse for 40 years and I must validate what you already know — that your staff is superb. They all have patient care, communication with the patient and patient education as such a strong focus. Each and every person who entered the room identified themselves, and I knew why they were there. Everything was well explained before it happened. I knew when they would be returning and why. I was made aware of discharge planning from the very beginning and all those plans fell into place efficiently and correctly. All members of the staff work together on the Joint Replacement Unit … and the unit works superbly well. I can only say that we patients are very fortunate to have the Joint Replacement Center in Wilmington. It is the very best!—Marilyn Boos, who received knee replacements at Wilmington Hospital in April and October 2011