Patient Stories
At Christiana Care Health System, it is our mission and our great privilege to take care of people and help them get better.These are their stories.
‘You must be very proud of your employees’
Dear Dr. Laskowski,
I wanted to take this opportunity to share a very positive experience I had at Wilmington Hospital. I have not visited Wilmington Hospital for many years and had the opportunity on Friday to meet with Carol Briody, Infection Control, and Tyesha Rodriguez-Gist, RN in ICU for preparation for a statewide educational program in November.
I was impressed with the general cleanliness of the building, especially considering your current construction project. All areas were spotlessly clean and well marked for the visitor. As importantly, I must tell you about my encounters with your staff. Every staff member I encountered, whether just walking in the halls, at the information desk, or at nurses stations, was pleasant, smiling and greeted me with a smile and hello. I also observed staff interacting with patients in a very positive and caring manner. These behaviors seemed second nature to the staff.
My take-away was that staff at Wilmington Hospital are proud of the work they do and are well versed in the importance of customer satisfaction. In my opinion, the staff reflect a corporate culture of kindness, competency and personal responsibility.
You must be very proud of you employees.
Sally Jennings, RN
Project Coordinator
Quality Insights of Delaware
