Dear Dr. Laskowski,
I wanted to take this opportunity to share a very positive experience I had at Wilmington Hospital. I have not visited Wilmington Hospital for many years and had the opportunity on Friday to meet with Carol Briody, Infection Control, and Tyesha Rodriguez-Gist, RN in ICU for preparation for a statewide educational program in November.
I was impressed with the general cleanliness of the building, especially considering your current construction project. All areas were spotlessly clean and well marked for the visitor. As importantly, I must tell you about my encounters with your staff. Every staff member I encountered, whether just walking in the halls, at the information desk, or at nurses stations, was pleasant, smiling and greeted me with a smile and hello. I also observed staff interacting with patients in a very positive and caring manner. These behaviors seemed second nature to the staff.
My take-away was that staff at Wilmington Hospital are proud of the work they do and are well versed in the importance of customer satisfaction. In my opinion, the staff reflect a corporate culture of kindness, competency and personal responsibility.
You must be very proud of you employees.
Sally Jennings, RN
Quality Insights of Delaware